PABX Call Center
Upload your physical extensions to the cloud and take your company's communications to the next level. Enjoy greater efficiency, collaboration, and agility from anywhere.
Turn calls into results with HIT Call Center
HIT Call Center puts your company's entire customer service structure in the cloud. Your agents can connect from anywhere in the world, and you maintain full control of the operation. Simple, safe and efficient.
Manage its agents — Easily get detailed reports on your team's activities, individually or in groups, and access the call being made by any of your agents.
Request a demoMonitor all daily call center activities with over 200 metrics and manage processes in real time
Call performance reports and KPIs can be easily viewed with our Call Center solution, helping with decision-making and operational adjustments.
Management and Productivity
With extensions, call control, dashboards, dedicated agent page and quality control tool.
Manage agents in real time
Track performance by agent, team, or queue with comprehensive, exportable dashboards.
Supervise calls
Manage contacts based on urgency criteria, business rules, or internal SLAs.
Custom reports
Track performance by agent, team, or queue with comprehensive, exportable dashboards.
Performance analysis
The platform performs automatic dialing based on data sent via spreadsheets or external systems, optimizing agents' time.
Time Zone Rules Dialing
Set up automated calls based on your customers' local time zone to maximize response rates.
Intention-Based Routing
Route calls based on reason or user behavior, improving resolution speed.
Outgoing call priority
Manage contacts based on urgency criteria, business rules, or internal SLAs.
IVR with custom script
Create interactive menus and personalized messages to improve the customer experience from the first contact.
HD quality voice
Track performance by agent, team, or queue with comprehensive, exportable dashboards.
Call log
Securely record and store calls, with quick access to archives and searches by real-time or agent.
Importing data via FTP
Securely integrate your contact records by automatically importing lists and information via FTP.
Priority routing
Direct VIP customers or critical calls to exclusive queues, based on automatic classification.
Organize your team efficiently
Define clear roles and maximize results by managing Agents, Supervisors, and Administrators on a single platform. More control, transparency and productivity for your operation.
Agents
Professionals focused on direct customer service, ensuring agility and quality in every interaction.
Supervisors
Responsible for monitoring performance, guiding the team and ensuring excellent results.
Administrators
Managers who control access, configure processes, and keep the entire operation aligned with the company's strategies.
Efficiency, Safety and Automation
With the HIT Call Center, your operation gains more than just telephony: it evolves. Efficiency comes from simplified agent management, clear reporting, and intelligent features that eliminate manual processes. Each call is automatically routed to the right professional at the right time, ensuring agility and a better customer experience.
Security is at the core of the platform. All calls can be recorded and stored in the cloud, with controlled access and encryption, offering full traceability and compliance with market regulations.
And automation transforms your team's daily routine: predictive dialers speed up contacts, time zone rules optimize customer engagement, and intelligent routing ensures priority for those who matter most to your business.
Connect to
future with HIT
Find out how we can transform your business. Talk to one of our experts now!
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