What is Microsoft Teams Direct Routing?

Microsoft Teams Direct Routing connects your Teams environment to the public telephone network (PSTN), letting employees make and receive external calls directly from the Teams app — no Office 365 E5 license required.

Do I need to replace my existing phone system to use Teams telephony?

No. HIT Communications integrates Teams with your current telephony infrastructure, preserving existing numbers and enabling a gradual migration to cloud calling at your own pace.

Which countries does HIT Communications offer Teams Direct Routing in?

We provide Microsoft Teams Direct Routing in Brazil, Colombia, Mexico, Spain, Panama, Portugal, and the United States.

How long does the Teams telephony implementation take?

Most deployments are completed within 5 to 15 business days, depending on network size and complexity.

Teams Integration

Transform Microsoft Teams into your complete telephony platform. Gain mobility, productivity, and integration to work simply and efficiently from anywhere.

Your extensions inside Microsoft Teams

Do and receive external calls directly from your Teams.

Centralize your extensions in Microsoft Teams and take your company's communication to the next level.

Achieve greater efficiency, collaboration, and agility from anywhere.

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Easy management, borderless communication

Your cloud structure

With Microsoft Teams integration, your telephony works entirely in the cloud, reducing costs and increasing efficiency.

Only one supplier

You manage everything with a single provider, simplifying management and gaining more control.

Have freedom

Your company gains the freedom to communicate from anywhere, without relying on complex physical structures.

Improve your structure

Say goodbye to maintenance problems and costs associated with physical telecommunications equipment.

Have High Security — the application is available within the official Microsoft store.

Expect high usage rates because your users are already familiar with Microsoft Teams.

Ensure a reduction in monthly investment by eliminating the need for additional licenses.

Intuitive and easy-to-use tool, all designed to provide the best user experience.

Complete telephony features to elevate your company's communication

Turn Teams into your complete phone system, with features that simplify your daily routine, connect teams, and increase the efficiency of corporate communications.

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Create fluid experiences

Some functions that the tool offers.

Integration:

Integrate Outlook contacts.

Transfer:

Transfer attended calls.

Conferences:

Talk to multiple users in the same call.

URA:

Personalize your customer service IVR.

Favorites:

Speed dial your most active users.

History:

Track your calls.

Audio:

Enhance your call with audio settings.

Wait:

Put calls on hold. Control your flow.

With Microsoft Teams integration, there is no need to purchase Office E5 licenses.

Your team can now make and receive calls directly from the app, simply and without complex configurations. This solution unifies communication, streamlines processes, and ensures productivity anywhere.

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