{"id":1822,"date":"2025-05-06T15:25:25","date_gmt":"2025-05-06T18:25:25","guid":{"rendered":"https:\/\/www.hitcommunications.com\/?page_id=1822"},"modified":"2025-10-09T11:38:51","modified_gmt":"2025-10-09T14:38:51","slug":"hit-multichannel","status":"publish","type":"page","link":"https:\/\/www.hitcommunications.com\/pt_br\/hit-multichannel\/","title":{"rendered":"Omnichannel"},"content":{"rendered":"\t\t
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Omnichannel<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Com o OmniHIT, solu\u00e7\u00e3o de atendimento omnicanal em nuvem da HIT Communications, sua empresa pode ampliar canais de comunica\u00e7\u00e3o, integrar novas intera\u00e7\u00f5es ao que j\u00e1 utiliza e oferecer um suporte \u00e1gil, moderno e totalmente conectado \u00e0s necessidades do seu cliente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\tConecte seu<\/span>\n\t\t\t\t\n\t\t\t\t\t\n\t\t\t\tWhatsapp\t\t\t<\/span>\n\t\t\t\t\t\n\t\t\t\tFacebook\t\t\t<\/span>\n\t\t\t\t\t\n\t\t\t\tInstagram\t\t\t<\/span>\n\t\t\t\t\t\n\t\t\t\tEmail\t\t\t<\/span>\n\t\t\t\t\t\n\t\t\t\tCanal\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\tem uma s\u00f3 plataforma<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Conecte todos os seus canais de atendimento em uma s\u00f3 plataforma.<\/p>

\u00a0<\/p>

Comunique-se com clientes nas redes sociais inspira uma experi\u00eancia unificada de atendimento ao cliente que aumenta m\u00e9tricas como satisfa\u00e7\u00e3o e fidelidade \u00e0 marca.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Fluxo de trabalho eficiente.<\/h2>

\n\t\t\t\t\t\tMelhore seus processos. Tenha ferramentas personalizadas para sua estrutura.\n\t\t\t\t\t<\/h5><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tIntegra\u00e7\u00f5es Customizadas<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tcom mais de 1.000 CRMs<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tMensagem privada<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tTenha conversas entre o Supervisor e Agente sem que o cliente visualize<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tMarcadores Personalizados<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tcrie etiquetas e as filtre conforme a necessidade<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tPesquisa de Satisfa\u00e7\u00e3o<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tacompanhe a qualidade de seus atendimentos<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCampanhas<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tenvio autom\u00e1tico de mensagens personalizadas<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tFa\u00e7a Liga\u00e7\u00f5es<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tdiretamente da plataforma sem a necessidade de mudar de tela<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Ferramentas para voc\u00ea!<\/div>\t\t\t
\n\t\t\t\t+<\/span>\n\t\t\t\t0<\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Nosso diferencial:<\/span><\/h5>

API oficial Meta de solu\u00e7\u00e3o WhatsApp Business.<\/strong><\/span><\/p>

Sem riscos para integridade do seu n\u00famero.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Meta\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Esteja sempre pronto para atender seus clientes.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\n\t\n<\/svg>\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Com o design f\u00e1cil e intuitivo pensando em oferecer uma melhor experi\u00eancia do usu\u00e1rio e facilitar a curva de aprendizagem.<\/p>

Melhore seus processos, aplique as ferramentas do OMNIHIT de acordo com sua estrutura.<\/p>

N\u00e3o para por a\u00ed! Voc\u00ea tamb\u00e9m ter\u00e1 o poder de lideran\u00e7a nas suas m\u00e3os, com pain\u00e9is personalizados para cada papel:<\/span>\u00a0<\/strong><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tAgentes\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\n\t\t\t\t<\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tAdministrador\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tSupervisor\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Uma plataforma, infinitas possibilidades<\/span> de atendimento.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Conecte vendas, suporte e log\u00edstica em uma \u00fanica solu\u00e7\u00e3o. Integra\u00e7\u00e3o total: do lead \u00e0 entrega.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\"\"<\/figure>

Departamentos de vendas<\/h3>

Transforme leads em clientes com intera\u00e7\u00f5es instant\u00e2neas.\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Suporte ao cliente<\/h3>

Tenha suporte 24x7. \nOfere\u00e7a um atendimento de ponta, onde seu cliente estiver.\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\"\"<\/figure>

Log\u00edstica e distribui\u00e7\u00e3o de pedidos<\/h3>

Otimize sua opera\u00e7\u00e3o e impressione seus clientes.\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Relat\u00f3rios personalizados<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Explore o universo completo do seu atendimento em um s\u00f3 lugar!<\/h2>

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Conecte-se ao futuro com a HIT<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Descubra como podemos transformar o seu neg\u00f3cio. Fale com um de nossos especialistas agora!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Descubra como podemos transformar o seu neg\u00f3cio. Fale com um de nossos especialistas agora!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tEntre em contato<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Omnichannel Com o OmniHIT, solu\u00e7\u00e3o de atendimento omnicanal em nuvem da HIT Communications, sua empresa pode ampliar canais de comunica\u00e7\u00e3o, integrar novas intera\u00e7\u00f5es ao que j\u00e1 utiliza e oferecer um suporte \u00e1gil, moderno e totalmente conectado \u00e0s necessidades do seu cliente. Conecte seu Whatsapp Facebook Instagram Email Canal em uma s\u00f3 plataforma Conecte todos os […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_joinchat":[],"footnotes":""},"class_list":["post-1822","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nOmnichannel - HIT - Communications<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hitcommunications.com\/pt_br\/hit-multichannel\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Omnichannel - HIT - Communications\" \/>\n<meta property=\"og:description\" content=\"Omnichannel Com o OmniHIT, solu\u00e7\u00e3o de atendimento omnicanal em nuvem da HIT Communications, sua empresa pode ampliar canais de comunica\u00e7\u00e3o, integrar novas intera\u00e7\u00f5es ao que j\u00e1 utiliza e oferecer um suporte \u00e1gil, moderno e totalmente conectado \u00e0s necessidades do seu cliente. 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