Upload your physical extensions to the cloud and take your company's communication to the next level.
Achieve greater efficiency, collaboration, and agility from anywhere.
HIT Call Center puts your company's entire customer service structure in the cloud. Your agents can connect from anywhere in the world, and you maintain full control of the operation. Simple, safe and efficient.
Manage its agents Easily get detailed reports on your team's activities, individually or in groups, and access the call being made by any of your agents
Call performance reports and KPIs can be easily viewed with our Call Center solution, helping with decision-making and operational adjustments.
With extensions, call control, dashboards, dedicated agent page and quality control tool.
Track performance by agent, team, or queue with comprehensive, exportable dashboards.
Track performance by agent, team, or queue with comprehensive, exportable dashboards.
Set up automated calls based on your customers' local time zone to maximize response rates.
Manage contacts based on urgency criteria, business rules, or internal SLAs.
Track performance by agent, team, or queue with comprehensive, exportable dashboards.
Securely integrate your contact records by automatically importing lists and information via FTP.
Manage contacts based on urgency criteria, business rules, or internal SLAs.
The platform performs automatic dialing based on data sent via spreadsheets or external systems, optimizing agents' time.
Route calls based on reason or user behavior, improving resolution speed.
Create interactive menus and personalized messages to improve the customer experience from the first contact.
Securely record and store calls, with quick access to archives and searches by real-time or agent.
Direct VIP customers or critical calls to exclusive queues, based on automatic classification.
Organize your team efficiently
Define clear roles and maximize results by managing Agents, Supervisors, and Administrators on a single platform.
More control, transparency and productivity for your operation.
Professionals focused on direct customer service, ensuring agility and quality in every interaction.
Responsible for monitoring performance, guiding the team and ensuring excellent results.
Managers who control access, configure processes, and keep the entire operation aligned with the company's strategies.
With the HIT Call Center, your operation gains more than just telephony: it evolves. Efficiency comes from simplified agent management, clear reporting, and intelligent features that eliminate manual processes. Each call is automatically routed to the right professional at the right time, ensuring agility and a better customer experience.
Security is at the core of the platform. All calls can be recorded and stored in the cloud, with controlled access and encryption, offering full traceability and compliance with market regulations.
And automation transforms your team's daily routine: predictive dialers speed up contacts, time zone rules optimize customer engagement, and intelligent routing ensures priority for those who matter most to your business.
Find out how we can transform your business. Talk to one of our experts now!
Find out how we can transform your business. Talk to one of our experts now!
Telephone
+55 (11) 2397 0000
comercial.brasil@hittelco.com
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1478 - Paulistano Garden, Sao Paulo - SP
Telephone
+52 555 262 9905
Location
Mexico City – Calle Homero Int. 401 Col. Chultepec Morales
Telephone
+57 1 742 4000
Location
Bogotá – Calle 73 # 9 - 42 Oficina 604